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Many business & professional firms, such as attorneys, count on call accounting software to generate a record of billable hours spent on the phone with a client but any business can utilize this powerful tool to see exactly how their phone system is being used.
Wouldn’t it be helpful to know:
- When your call volume peaks?
- How many calls your customer service department received and how long these calls lasted?
- How many calls your sales department made and to what areas?
You can pull reports at anytime or they can be programmed to automatically run at a specified time.
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