Last updated: June 2018
*ConvergenceCloud is a part of Convergence Solutions, Inc.
Any information stored on Convergence Solutions, Inc.’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Convergence Solutions, Inc. implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
Collection and use
Convergence Solutions, Inc. collects personal information when:
- you make purchases
• you request support for Convergence Solutions, Inc. services
• you use Convergence Solutions, Inc. services, including when you visit our websites or use proprietary applications
• you request information or materials
• you participate in surveys and evaluations
• you participate in promotions, contests or giveaways
• you submit questions or comments to us
Information We Collect Directly From You:
We may collect the following types of information directly from you, such as when you register for our services or contact us with questions:
• your first and last name
• your title and your company’s name
- your Corporate, billing, or other physical address (including street name, name of a city or town, state/province)
• your e-mail address
- your telephone number
• any other identifier that permits Convergence Solutions, Inc. to make physical or online contact with you
• any information that Convergence Solutions, Inc. collects online from you and maintains in association with your account, such as: your Convergence Solutions, Inc. username, your Convergence Solutions, Inc. password, your business checking account information, your credit card account information.
Information We Collect About Your Use of Our Services.
When you use Convergence Solutions, Inc. services, we collect information about the services you use, including but not limited to:
• the type of services you have used
• the date, time, duration, and other information related the services you have used
- where applicable, the number you have called, the number you have called from, the number from which inbound calls are placed, the number to which inbound calls are placed, and other relevant calling information.
2.2 Website Visitors
If you are a Visitor to our website only, and not a user of our platform, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Convergence Solutions, Inc. products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Convergence Solutions, Inc. and yourself.
2.2.1 Purpose of processing personal data
Convergence Solutions, Inc. uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.
2.2.2 Sharing personal data
Convergence Solutions, Inc. may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.
2.2.4 Links to other sites
For your convenience, our Website may contain links to other websites (including but not limited to social media sites) whose information and privacy practices are probably different than ours. If you choose to use these links, you will leave our Website and will then be subject to the privacy and information practices of those websites. We do not control and are not responsible for any of their content or their privacy policies. We do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you choose to access any of the other websites on our Website, you should understand that you do so at your own risk.
or sent you the survey. As Convergence Solutions, Inc. is a Processor, it does not control the Personal Data used or stored in the survey, but processes it on behalf of its User.
2.3 Users & Account Holders
Convergence Solutions, Inc. uses the personal information you provide to:
- create and maintain your accounts
• process, fulfill, and follow up on your orders
• register your services
- answer your questions
• register you in programs (per your request)
• send you information, including promotional emails
• send you surveys
• provide information related to your account and the products or services you purchased from us
We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.
Convergence Solutions, Inc. may send you e-mails about your account, about the services you have purchased, to remind you about services that are available, or in response to your questions. Convergence Solutions, Inc. may also send you e-mail with information and/or special offers about products and services that may be of interest. In addition, with your assent, we may share your email address with our business partners who may also send you promotional emails.
Convergence Solutions, Inc. gives you the ability to opt out of receiving promotional emails from us at any time, by following the opt-out or unsubscribe instructions contained in each promotional email sent by Convergence Solutions, Inc. or by contacting Convergence Solutions, Inc. as provided below and requesting that you be unsubscribed:
- Email: email@example.com
- Telephone: 1-877-567-8647
If you opt out of receiving promotional emails from us, we may still send you emails about your account or any products or services you have requested or received from us. In addition, you must opt out separately from receiving promotional emails from our partners by following the opt-out instructions contained in such emails from those business partners; your unsubscribe request to Convergence Solutions, Inc. does not opt you out of future emails from business partners with whom we have already shared your email address. Please note that it may take up to 10 business days for us and our business partners to process your opt-out requests.
2.3.2 Collection of User & Account Holder data
During a User’s registration and later on Convergence Solutions, Inc.’s platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by Convergence Solutions, Inc. to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.
Convergence Solutions, Inc. Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Convergence Solutions, Inc.’s platform. Convergence Solutions, Inc. Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Convergence Solutions, Inc., they meet the definition of User in this policy. Convergence Solutions, Inc. will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.3.3 Processing in the United States Of America (US)
For Users with accounts in the Convergence Solutions, Inc. US Data Region, Convergence Solutions, Inc. processes data solely in data centers located in the US. Convergence Solutions, Inc. has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in Convergence Solutions, Inc.’s possession. Convergence Solutions, Inc. will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by Convergence Solutions, Inc. Users will be stored exclusively in secure hosting facilities. Convergence Solutions, Inc.’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Convergence Solutions, Inc.’s policy is to protect and safeguard any personal information obtained by Convergence Solutions, Inc. in accordance with United States state or federal laws governing the protection of personal information and data. Accordingly, Convergence Solutions, Inc. adheres to practices and policies that aim to safeguard the data.
Retention and deletion
Convergence Solutions, Inc. will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
Acceptance of these Conditions
Our Legal Obligation to Disclose Personal Information
We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Convergence Solutions, Inc. or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
For Further Information
Contact Convergence Solutions, Inc. via phone, fax web, or email.
Convergence Solutions, Inc.
707 17th Avenue
Longmont, CO 80501