Privacy Policy
Last Updated: February 2026
Convergence Cloud is a part of Convergence Solutions, Inc.
1. Introduction
At Convergence Solutions, Inc., the privacy and security of our customers and visitors are of paramount importance. Convergence Solutions, Inc. is committed to protecting the data you share with us.
This Privacy Policy explains how Convergence Solutions, Inc. processes information that can be used to directly or indirectly identify an individual ("Personal Data") collected through use of its website and platform, mobile or other proprietary applications, or by fax, email, phone, SMS/text messaging, or otherwise, including personal information.
"Personal Information" is information that reasonably can be used to identify an individual.
This Privacy Policy also explains how we collect, use, disclose, and safeguard your information when you visit our website and participate in our SMS/text messaging program.
Any information stored on Convergence Solutions, Inc.'s platform is treated as confidential. All information is stored securely and accessed only by authorized personnel. Convergence Solutions, Inc. implements and maintains appropriate technical, security, and organizational measures to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, or disclosure.
By using our services, you consent to the practices described in this Privacy Policy.
2. Collection and Use
2.1 General
Convergence Solutions, Inc. collects personal information when you:
- Make purchases
- Request support for services
- Use our services, including visiting our websites or proprietary applications
- Request information or materials
- Participate in surveys and evaluations
- Participate in promotions, contests, or giveaways
- Submit questions or comments
- Opt in to receive SMS/text messaging communications
Information We Collect Directly From You
We may collect the following types of information:
- First and last name
- Title and company name
- Corporate, billing, or physical address
- Email address
- Telephone number
- Any identifier that permits physical or online contact
- Account-related information (username, password)
- Business checking account information
- Credit card account information
SMS Consent Data
If you participate in our SMS/text messaging program, we may collect:
- Phone number
- Opt-in status
- Messaging history (including STOP and HELP requests)
- Delivery records
This information is used solely to administer and deliver our messaging program.
Information We Collect About Your Use of Our Services
When you use Convergence Solutions, Inc. services, we may collect information including:
- Type of services used
- Date, time, and duration of usage
- Calling information (where applicable), including:
- Numbers called
- Numbers calls were placed from
- Inbound and outbound call routing details
- Related call data records
2.2 SMS/Text Messaging Privacy
When you opt in to receive SMS/text messages from Convergence Solutions, Inc.:
Consent:
You agree to receive recurring messages from Convergence Solutions, Inc., including alerts, updates, service notifications, and promotional messages.
Message Frequency:
Message frequency varies based on program activity and your interaction with our services.
Opt-Out:
You may opt out at any time by replying STOP to any message. A confirmation message will be sent, and no further messages will be delivered unless you opt in again.
Help:
For assistance, reply HELP or contact us at 303-772-4300.
Data Use:
Your phone number and related message data will be used solely for delivering our messaging program and related communications.
No Sale of Data:
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
2.3 Website Visitors
If you are visiting our website but are not a platform user, this section applies to you.
By visiting our website, you consent to the collection and use of your Personal Data as described in this policy. If required by applicable law, we will seek your explicit consent to process Personal Data collected on our website.
We may:
- Record your IP address
- Use cookies
- Analyze page view activity
- Collect Personal Data submitted through website forms
- Retrieve publicly available information from social media if you provide your social media details
Purpose of Processing
We use collected data to:
- Communicate with visitors
- Customize website content
- Display advertising on other websites
- Improve website functionality and performance
Sharing Personal Data
We may share information with service vendors or contractors to:
- Provide requested services
- Complete transactions
- Analyze visitor behavior
We do not sell personal information to third parties.
Cookies
Cookies are small pieces of data stored on your device. By continuing to visit our website, you agree to the placement of cookies on your device.
If you decline cookies, certain website features may not function properly.
Links to Other Sites
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those external sites.
2.4 Users & Account Holders
Use of Personal Information
We use personal information to:
- Create and maintain accounts
- Process, fulfill, and follow up on orders
- Register services
- Respond to inquiries
- Enroll users in requested programs
- Send account-related communications
- Send promotional communications (with consent)
- Send surveys
- Improve services
- Personalize communications
You may opt out of promotional emails at any time by:
- Following unsubscribe instructions in the email
- Contacting us at:
- Email: sales@convergence-solutions.com
- Phone: 1-877-567-8647
Please note that transactional or account-related emails will still be sent.
2.5 Processing in the United States
For users in the U.S. Data Region, Convergence Solutions, Inc. processes data in data centers located in the United States.
We implement reasonable physical, technical, and organizational safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of Personal Data.
Users will be notified promptly in the event of known unauthorized access to their data.
3. Data Retention
We retain your information only as long as necessary for business, legal, or compliance purposes.
This includes maintaining SMS consent and opt-out records as required by wireless carriers and regulatory guidelines.
We do not retain Personal Data longer than necessary to fulfill the purposes for which it was collected or as required by law.
4. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Request a copy of the personal data we hold about you
- Withdraw consent for SMS marketing at any time (by replying STOP)
- Request correction of inaccurate information
To exercise your rights, contact us at:
303-772-4300
or via email at service@convergence-solutions.com.
5. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
6. Legal Disclosure
We may disclose personal information without prior permission if required to:
- Comply with legal obligations
- Protect the rights or property of Convergence Solutions, Inc.
- Protect the safety of users or others
- Enforce our agreements
7. Acceptance of These Terms
By using our website, platform, or SMS messaging services, you acknowledge that you have read and agree to this Privacy Policy.
We reserve the right to update this Privacy Policy as necessary. Continued use of our services following any updates constitutes acceptance of the revised policy.
8. Contact Information
Convergence Solutions, Inc.
707 17th Avenue
Longmont, CO 80501
P: (303) 772-4300
T: (877) 567-8647
F: (303) 774-1619
Website: www.convergence-solutions.com
Email: service@convergence-solutions.com