What Does True VoIP Account Management Look Like?
“Can you close our phone service for us?”
A customer had started Convergence service within the previous six months. They called to inform our staff that they were closing for the day. “Can you close our phone service for us?”
Small requests like these include everything from resetting a voicemail password to changing a name on a phone. Our platform is structured so that users do have the ability to perform these tasks themselves. In the above case the system admin could have enacted their away message. But we are happy to service these requests because we understand how much time and energy we save our customers.
Larger VoIP providers don’t do things like that in a timely manner, which can make it difficult for SMBs to get things done.
Deploy Convergence Cloud VoIP within 24 Hours
Many of our customers call us with an immediate problem, and they need a workable communications solution as soon as possible.
Convergence frequently deploys cloud solution within a matter of hours, or a day at most. If you do need a working, reliable, cost-effective solution, we have a few options for you:
- Cloud PBX
- SIP Trunking (could take longer)
If you have any questions, please call! A knowledgeable staff member will listen and give you the best advice for your business.
Contact us today to learn more about our VoIP Customer Service!