Industry News and Articles

Convergence Cloud Contact Center Features: Auto Attendant and Call Recording

April 25th, 2023 by admin

A contact center employee wearing a VoIP headset and smiling

Over the past few years, cloud-based contact centers have become increasingly popular. For businesses that want to streamline their customer service operations and reduce costs, a cloud call center offers a multitude of features such as auto attendant...

Read Full Story »

Posted in: Business Communications

Call Recording with Simple PCI Compliance Features

May 19th, 2021 by admin

Businessman Recording Voice Message on a Smartphone

Deliver incredible customer service by equipping your call centers with these practical features that also make PCI compliance much easier to manage. Keeping customer information secure is more than a compliance issue. It’s a trust issue. Yes,...

Read Full Story »

Posted in: Cloud Applications