Industry News and Articles

Convergence Cloud Contact Center Features: Auto Attendant and Call Recording

April 25th, 2023 by admin

A contact center employee wearing a VoIP headset and smiling

Over the past few years, cloud-based contact centers have become increasingly popular. For businesses that want to streamline their customer service operations and reduce costs, a cloud call center offers a multitude of features such as auto attendant...

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Posted in: Business Communications

On-Premise PBX Solutions and How Convergence Cloud Helps

April 5th, 2023 by admin

Cloud PBX concept of IP Telephone device with VoIP Services Icons connected by lines

On-premise PBX solutions are private branch exchange (PBX) systems that are installed, configured, and managed on an organization's premises. These types of systems are permanently hosted within the company's own network and hardware infrastructure...

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Posted in: Business Communications

The Benefits of ConvergenceCloud Business Messaging

February 10th, 2023 by admin

A man looking at his cellphone

ConvergenceCloud Business Messaging is a cloud-based messaging platform that provides businesses of all sizes with powerful tools and features to help them stay connected with their customers. With ConvergenceCloud Business Messaging, business owners...

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Posted in: Cloud Applications

Learn About the Many Benefits of Cloud PBX for Your Business

January 5th, 2023 by admin

VoIP headphones resing on a white table with a business phone in the background

Cloud PBX is a powerful and efficient solution for business communications. It offers many advantages over traditional phone systems, including lower costs, increased scalability, higher levels of security, and flexibility. Plus, it can help you save...

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Posted in: Business Communications

The Complete Guide for VoIP Systems

November 18th, 2022 by admin


VoIP systems are revolutionizing the way businesses communicate. By using the internet to connect phone calls, VoIP systems offer many advantages over traditional phone systems. Perhaps the most significant advantage is cost savings. VoIP systems typically...

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Posted in: Cloud Applications, Business Communications

Is Cloud PBX a Good Option for Your Business?

November 1st, 2022 by admin

A businessman looking at his cell phone

In recent years, there has been a rise in popularity in the number of organizations switching to cloud-hosted PBX phone systems. Having the ability to add a robust phone system along with all the tools and features you require without needing to maintain...

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Posted in: Business Communications

Why Making the Big Leap to VoIP Is Favorable for Your Company

October 11th, 2022 by admin

Planet earth on dark background with network connectivity rings around it.

Communication is one of the most integral parts of any business. Standard phones or mobile phones were used to reach people for the longest time. However, the drawback of using regular cellular connectivity has always existed. What is the...

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Posted in: Business Communications

SIP Trunking Service 101 – How It Can Help in Business Growth

October 6th, 2022 by admin

A close-up profile view of a woman with digital lines coming from her mouth

SIP trunking has taken over the business world by storm. According to Transparency Market Research, the global SIP trunking service will keep growing at an annual rate of 13% until 2030, meaning its market value could reach $35.5 billion by the same...

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Posted in: Business Communications

Convergence Technologies and Their Splendid Hosted VoIP Services

July 12th, 2022 by admin

Close up of hands holding tablet with words 'VoIP' on screen with server room in background.

The advancing times have helped companies utilize several new technologies for their benefit. These technologies and recent inventions have helped businesses run smoother than before, bringing even more convenience. While...

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Posted in: Business Communications

Hosted PBX- The New Telecom Solution for Businesses

June 9th, 2022 by admin

Close up of an office phone in use, with one hand dialing on the keypad and the other holding the receiver out of focus in the background.

Sometimes taking business calls becomes a challenging task. So many things cause an interruption in communication, which can tarnish the company's reputation. When you are unable properly contact your dealers, investors, or anyone linked with the...

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Posted in: Business Communications

VoIP - An Enhanced Way of Conducting Business

February 14th, 2022 by admin

A man using a laptop and a headset with technology icons overlaid

Renowned as a proven technology, the Voice over Internet Protocol (VoIP) is a methodology that makes it convenient for you, or anyone for that matter to make calls via an internet connection. With broadband usage rising, VoIP has become the primary...

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Posted in: Business Communications

Small Business Phone Systems: Don’t Renew Until You Evaluate Hosted Solutions

March 17th, 2021 by admin

Businessman on Phone in Office Setting

If your business phone contract is about to expire, then now is the best time to reconsider your options. Technology and business have both changed significantly in the last couple of years, and there are now simpler ways to structure your phone...

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Posted in: Business Communications

How to Get a Work from Home Office Setup DONE

May 17th, 2020 by admin

Woman writing in organizer while using laptop

With schools and office buildings closing for COVID-19, employees might need to work from home on very short notice and for an indeterminate period of time. Here’s how you can make the transition seamlessly. They say you never get more on your plate...

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Posted in: Work from Home