Industry News and Articles

Increase Productivity and Efficiency with Web Conferencing

April 17th, 2024 by admin

Two people video conferencing with their mobile phones

Today, the way we conduct business is evolving at an unprecedented rate. One of the most significant shifts in recent years has been the widespread adoption of video conferencing technology. What was once considered a luxury or a novelty has become...

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Posted in: Business Communications

Be More Productive with UCaaS Solutions

February 15th, 2024 by admin

A group of people at a table with devices that all connect and provide unfieid communications

Optimizing communication and collaboration is the key to sustained growth and success of modern business. Unified Communications as a Service (UCaaS) solutions have emerged as a game-changer, offering businesses a comprehensive platform to enhance...

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Posted in: Services

Increase Employee Mobility with Hosted PBX Solutions

February 1st, 2024 by admin

A person dialing an office desk phone

The concept of traditional office spaces is evolving rapidly. As remote work becomes increasingly prevalent, organizations seek innovative solutions to enhance employee mobility and ensure seamless communication. One such solution gaining prominence...

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Posted in: Business Communications

Convergence Cloud Contact Center Features: Auto Attendant and Call Recording

April 25th, 2023 by admin

A contact center employee wearing a VoIP headset and smiling

Over the past few years, cloud-based contact centers have become increasingly popular. For businesses that want to streamline their customer service operations and reduce costs, a cloud call center offers a multitude of features such as auto attendant...

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Posted in: Business Communications

The Benefits of ConvergenceCloud Business Messaging

February 10th, 2023 by admin

A man looking at his cellphone

ConvergenceCloud Business Messaging is a cloud-based messaging platform that provides businesses of all sizes with powerful tools and features to help them stay connected with their customers. With ConvergenceCloud Business Messaging, business owners...

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Posted in: Cloud Applications

Hosted PBX- The New Telecom Solution for Businesses

June 9th, 2022 by admin

Close up of an office phone in use, with one hand dialing on the keypad and the other holding the receiver out of focus in the background.

Sometimes taking business calls becomes a challenging task. So many things cause an interruption in communication, which can tarnish the company's reputation. When you are unable properly contact your dealers, investors, or anyone linked with the...

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Posted in: Business Communications

Small Business Phone Systems: Don’t Renew Until You Evaluate Hosted Solutions

March 17th, 2021 by admin

Businessman on Phone in Office Setting

If your business phone contract is about to expire, then now is the best time to reconsider your options. Technology and business have both changed significantly in the last couple of years, and there are now simpler ways to structure your phone...

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Posted in: Business Communications

Cell Signal Booster: Which Kind Is Right for Your Office Building?

February 10th, 2021 by admin

Button Icons of Communication Devices with Wifi Signals

Does your office have a cell phone dead zone? Convergence Solutions has been installing cell signal boosters for 9 years. We'll take you through some of the most common questions and concerns that a small business has when amplifying its cell reception....

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Posted in: Business Communications

Incremental Migration to VoIP

November 18th, 2020 by admin

Globe and Phone Receiver Black and White Line Illustration

Businesses with a significant investment in premise-based equipment can feel torn between the frying pan and the fryer. The first fire is the exorbitant costs of traditional telephony. The second fire is the investment in premise-based equipment....

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Posted in: Cloud Applications

Building-Wide Wi-Fi for Business (2019 Update)

December 4th, 2019 by admin

Young Business Team Having Discussion In Front of Window

As businesses rely increasingly on cloud applications, the most important aspect of office infrastructure is shifting from processing speed to connectivity. A worker with robust, low-latency connectivity to the Internet can be more productive than...

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Posted in: Business Communications